What to do in a case of damage?

Cases of damages in Shipping cannot be avoided. This main connecting theme will not help you to avoid such claims but it can expedite the claims handling and will avoid unnecessary waiting periods. Therefore we recommend that you follow our guidelines in this connecting theme in order to avoid any misunderstanding in the claims report and time of investigation.

Claims on Hull & Machinery:

	Please take care that the claim will be surveyed by an expert, before repairs will be done. If this should not be possible, please try to keep the damaged parts in order to present them subsequently to an expert.
	Furthermore you have to provide the appointed expert or us with a damage report, which should contain the following points: Name of vessel Time and date of damage Scene of the accident Short description of the accident
	In order to guarantee a smooth claims handling, please provide the expert with all claims-related documents.

Third Party Liability Claims:

If a Third Party should be affected as part of the claim, then kindly observe and adhere to the following:

	Never accept an admission of guilt
	Never give any comments to the opposing party regarding the claim
	If you want to hold the opposing party responsible for the claim, please use the following wording: "To Whom it may concern: Herewith I hold you responsible for the damage and/or costs, which have been inccurred to me or could inccurr in the future due to the claim…"
	In case you have to sign something, please use in addition to your signature the following wording: "Without prejudice only confirm receipt"

Total loss by collision due to manoeuvring in the port-area

Stranding due to navigational error

Salvage operations